Onboarding , Training and Support
The Abbott's onboarding process allows new owners to accelerate the time it takes to open a business and focus their energies on the priorities by following our road map to success. The benefits of following the Abbott's roadmap pay huge dividends in each phase of the process including, site selection, design work, permitting, branding, menu configuration, and training just to name a few. Our onboarding team will have you set up on our systems and enrolled in our training program immediately following the signing of a franchise agreement. This seamless transition from candidate to new owner is the first step in the process to achieving your goals.
Our hands on training program, known as Scoop School, is a two part program. The first five days of this intensive training is held in Rochester, NY. Part one is scheduled within thirty days of your planned opening and will provide you with the opportunity to learn and apply your skills. During these five days you will benefit from learning every facet of our business as taught by one of the most experienced teams in the industry. From our recipes, to our serving methods, learning the processes as well as how to teach them to future employees will ensure your teams get up to speed quickly and correctly. This training is complimented by manuals, checklists, pictures and videos all also available online for easy access.
Part two of Scoop School is held at your stand five days prior to opening. Our team will walk you through each process again to ensure you are comfortable with the processes. Further, our team will set up your store saving you time and guesswork as to the most efficient use of space and merchandising placement. Incorporated within this part of your training is our team’s assistance interviewing your potential first employees as well as training them with you in your store. This ensures your first team is positioned to succeed on day one. Our training team will then remain on site through your opening to support you and your team until the operations have stabilized.
Our hands on training program, known as Scoop School, is a two part program. The first five days of this intensive training is held in Rochester, NY. Part one is scheduled within thirty days of your planned opening and will provide you with the opportunity to learn and apply your skills. During these five days you will benefit from learning every facet of our business as taught by one of the most experienced teams in the industry. From our recipes, to our serving methods, learning the processes as well as how to teach them to future employees will ensure your teams get up to speed quickly and correctly. This training is complimented by manuals, checklists, pictures and videos all also available online for easy access.
Part two of Scoop School is held at your stand five days prior to opening. Our team will walk you through each process again to ensure you are comfortable with the processes. Further, our team will set up your store saving you time and guesswork as to the most efficient use of space and merchandising placement. Incorporated within this part of your training is our team’s assistance interviewing your potential first employees as well as training them with you in your store. This ensures your first team is positioned to succeed on day one. Our training team will then remain on site through your opening to support you and your team until the operations have stabilized.
While your initial training may come to a close once our new store training team leaves, the training and support you receive from Abbott's never really stops. You will continue to benefit from regular updates from our training team on best practices, new products, and seasonal specials. You will be part of a system that is focused on constant improvement, innovation and leveraging each other’s knowledge for the benefit of all owners.
